This is my profileContact via CazVid
Gilberto
Customer Service Representative with 3 years experience in call centers
Video resume
CSR
Provide and help CX that need assistance or guidance through phone
Contact
Iztapalapa, Mexico City, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries and provided assistance, demonstrating strong communication skills
Communication SkillsAdvanced
Engaged with diverse customers including English native speakers, facilitating effective dialogue
MultitaskingIntermediate
Rotated between stations and managed multiple customer interactions efficiently
Client AssistanceIntermediate
Assisted clients across different campaigns, ensuring customer satisfaction
Summary
Dedicated customer service representative with nearly two years of experience supporting clients in financial and EV sectors, eager to expand into accounting and international roles.
Key Achievements
- Provided assistance to credit card customers at JP Morgan Chase campaign
- Rotated stations and guided electric vehicle drivers at Concentric
- Gained cumulative experience through diverse customer service roles and interaction with native English speakers
Skills
Customer ServiceCommunication SkillsMultitaskingClient Assistance
Published on CazVid - Jul 3, 2025