Gilberto - Data Analyst with 5 years of experience in market research and analytics

Applied statistical techniques to analyze large datasets and extract actionable insights.

Created dashboards and visual reports to communicate findings efficiently.

Utilized SQL for querying and managing databases to support analytics tasks.

Developed complex spreadsheets and automation tools for data processing.

Delivered empathetic, solution-focused customer support to over 80+ customers daily., Achieved and exceeded monthly call quality and sales conversion targets., Recognized for handling escalated calls with professionalism and maintaining customer satisfaction., Collaborated with team leads and QA to implement communication strategies that improved first-call resolution by 15%.

Supported inbound and outbound customer interactions with a focus on resolving issues efficiently., Assisted in training new hires by modeling effective call handling and system navigation., Used CRM tools to log and track customer concerns, ensuring follow-ups were timely and accurate., Promoted to informal team lead during peak seasons, mentoring peers and assisting with call audits.