Experienced in customer service, translation, technical support, and client assistance across various industries, with a focus on bilingual communication.
Delivered support via calls, emails, and chat, ensuring customer satisfaction and issue resolution.
Interpreted and translated documents and conversations between English and Spanish, including medical and emergency contexts.
Utilized empathetic communication skills to assist clients effectively and understand their needs.
Provided technical assistance and guidance, especially for elderly clients, step-by-step troubleshooting.
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