Experienced in client support, document verification, and compliance within financial and transportation industries. Bilingual in English and Spanish, with a focus on accuracy and high-quality service.
Delivered bilingual customer service and support in financial and transportation sectors.
Conducted verification of identification, licenses, and documents ensuring compliance.
Maintained clear and effective communication with clients and stakeholders.
Resolved client issues efficiently, maintaining service quality and confidentiality.
EXL Services
Provides bilingual (English–Spanish) support to U.S. clients related to their retirement accounts., Conducts document verification processes for clients, including validation of identification (ID), driver’s licenses, and withdrawal request forms., Reviews and ensures accuracy and compliance of...
Teleperformance
Responsible for verifying background check information and reviewing driver documentation such as licenses and insurance to ensure compliance with company standards., Managed support cases and provided timely resolution of issues related to drivers, trips, and the Uber platform., Ensured high...
BACHELOR’S DEGREE
ASSOCIATE DEGREE
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Organized workflow to handle multiple verification and support cases effectively.
