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Customer Service Specialist with 5+ years in financial and transportation support
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Competencies
Delivered bilingual customer service and support in financial and transportation sectors.
Conducted verification of identification, licenses, and documents ensuring compliance.
Maintained clear and effective communication with clients and stakeholders.
Resolved client issues efficiently, maintaining service quality and confidentiality.
Organized workflow to handle multiple verification and support cases effectively.
Education
Languages
Summary
Experienced in client support, document verification, and compliance within financial and transportation industries. Bilingual in English and Spanish, with a focus on accuracy and high-quality service.
Key Achievements
- Provided bilingual support to US clients regarding retirement accounts at EXL Services.
- Ensured compliance and accuracy in document verification processes for financial transactions.
- Managed driver verification and support cases to maintain service standards at Uber U.S. & Canada.
Experience
Customer Service Specialist – Financial Institution (Retirement Accounts, U.S.)
Provides bilingual (English–Spanish) support to U.S. clients related to their retirement accounts., Conducts document verification processes for clients, including validation of identification (ID), driver’s licenses, and withdrawal request forms., Reviews and ensures accuracy and compliance of...
Customer Service Executive Uber U.S. & Canada Support
Responsible for verifying background check information and reviewing driver documentation such as licenses and insurance to ensure compliance with company standards., Managed support cases and provided timely resolution of issues related to drivers, trips, and the Uber platform., Ensured high...