A seasoned professional with 15 years in customer service, sales, and recruitment across diverse industries.
Provided exemplary customer service across various sectors, ensuring client satisfaction and loyalty.
Developed and implemented sales strategies in multiple business lines, including real estate and collections.
Recruited drivers for a logistics company, managing candidate vetting and placement processes.
Gained experience working in the real estate industry, understanding property sales and client engagement.
Lotelhsa: Honduran Electronic Lottery (Lotto)
In charge of monitoring networks nationwide, Monitor Lotto sales point equipment connections, Responsible for organizing antenna and equipment installations to new agents and passing work orders to the technical installation department, Responsible for organizing maintenance dates at the local and departmental levels
KM2 Solution: Collection Department
Responsible for collections and payment adjustments, Responsible for providing receivables report, Responsible for developing and notifying the seizure of vehicles by accounts receivable
Knoah Solutions Honduras: Technical Department
Responsible for providing technical service and basic and developed information to customers regarding the installation and selection of nest smart thermostats, Technical assistance when the thermostats stopped working or provide hot or cold air and the customer was guided to how to configure the thermostat either manually or via Wi-Fi system, Wiring installation assistance
Concentrix Customer: Service Agent
Billing and collection analysis, Reactivation and activation of cell phones, Cell phone sales, Payment arrangement, Information on payments made, Locks and unlocks of cell phones, Activation of automatic payments, Taking payments to accounts receivable, Technical assistance and cell phone configuration
Technician
Network Programmer Analyst
Specialist
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Ample Group: AOR Representative
Assistance to retired citizens with application for Health Insurance (Data Entry), Sale of AOR services (Agent of service), Assistance with Doctors appointments as well as change Of provider if the client so wishes, Assistance in scheduling transportation to the Hospital to attend Doctors appointments, Control of medicines, Keep the Customer membership cards updated such annual card and Over the counter card (OTC), Control of invoicing, Collections and payments and claims to the insurance company, Assistance and information about benefits programs such as: SLMB,(Specified Low- Income Beneficiary program that helps to reduce the payments on Medicare part B premiums), Assistance with PAA programs (Pharmaceutical Assistance to the age and Disabled this is a programs that helps eligible Seniors and individuals with Disabilities to save money on their prescriptions drug cost), Assistance with MAPD (Medicare Advantage plan)
The Divine Child Brigade
Assist the brigade of doctors translating both doctor and patient questions of their physical condition whether dental or health or vision problems using technical words as well as practices for the best understanding of the patient
CallLyft
Manage Outbound & Inbound calls, take notes & properly disposition the record, Initiate the relationship with homeowners or influencer to the company, Build rapport during the conversation, Daily reports, Responsible to analyze the conditions of the properties and also negotiation of asking prizes and zestimates prizes with different states such as Nevada and Oklahoma
Clear Nexxus
Take and make calls with delinquent customers, Find and contact clients to ask about their overdue payments, Find a solution or arrangement that suits each client’s needs, Monitor accounts to identify outstanding debts, Keeping accurate documentation on collection activity, Refer issues and questions to managers if necessary, Investigate historical data for each customer, Take actions to encourage timely debt payments / Process payments, Ensure constant communication with our customers to address the issue, Interact with customer to address their concerns, issues, and Questions, Assist customers with their needs and answer customers’ questions, Assist customers with payments, provide solutions and alternatives, and follow-ups if needed
CASHMAX AND LOAN
Outbound calls 250 per day, Call customer verified personal information on file that was filled out for a loan such as: home address, email and city name, Notified the customer that they were-Pre approved with their loan, Verified if their vehicle was under their name and in good condition and if the title was clean and in good standing, Inform the customer about the different types of loans that the company offers such as: payment loan, Title loan, installment loan etc., Set up the appointment date for them to come in to the store and educated the customer about what document to bring in for the interview
