Gladys - Data Analyst with 5 years of experience in financial services

Applied statistical methods and tools to extract insights from large datasets.

Designed and executed complex queries for data retrieval and manipulation.

Utilized advanced functions, pivot tables, and macros for data analysis and reporting.

Created dashboards and visual reports to communicate findings to stakeholders.

Handled customer inquiries related to billing, service plans, and account management., Processed service activations, disconnections, and transfers accurately., Resolved billing disputes, arranged payment plans, and processed payments., Coordinated outage and emergency reports with technical teams., Provided basic troubleshooting and escalated complex issues., Promoted new services and ensured compliance with safety and regulatory standards.

Handled customer inquiries related to billing, service plans, and account management., Processed service activations, disconnections, and transfers accurately., Resolved billing disputes, arranged payment plans, and processed payments., Coordinated outage and emergency reports with technical teams., Provided basic troubleshooting and escalated complex issues., Promoted new services and ensured compliance with safety and regulatory standards.

Scheduled and confirmed a high volume of patient appointments for consultations, diagnostic procedures, and follow-up visits., Ensured the accurate entry and verification of patient demographics, insurance information, and referral requirements in compliance with clinic protocols and insurance regulations., Coordinated closely with referring offices and internal departments to optimize provider schedules and streamline the scheduling process., Responded to a steady flow of incoming calls and electronic appointment requests with empathy and professionalism., Maintained an in-depth understanding of provider availability, pre-procedure requirements, and clinic workflows to deliver accurate, real-time guidance., Upheld strict HIPAA standards, safeguarding all patient information and ensuring regulatory compliance across all communications.