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Account Manager / Sales Representative
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Competencies
Demonstrated experience with Customer Retention.
Demonstrated experience with Account Management.
Demonstrated experience with Sales Support.
Demonstrated experience with CRM Operations.
Demonstrated experience with Problem Resolution.
Education
Languages
Summary
Account Manager / Sales Representative open to new opportunities
Experience
Account Manager / Sales Representative
Managed high-value client accounts, achieving and exceeding monthly sales goals.. Delivered exceptional customer support and implemented retention strategies to boost loyalty.. Collaborated with sales and marketing teams to optimize customer engagement efforts.
Account Manager & Back Office Specialist
Oversaw client portfolios and ensured timely resolution of escalations.. Maintained documentation accuracy and coordinated cross-functional team communication.
Customer Care Specialist
Handled customer inquiries in English and Spanish with over 90% satisfaction ratings.. Provided product education and escalated technical issues efficiently.
Retention & Customer Service Representative
Led customer retention campaigns, reducing churn and improving service quality.