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Guest Experience Specialist with Over 10 Years in Tourism & Hospitality
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Competencies
Delivered high-quality assistance and solutions to tourists and clients at various destinations.
Managed reservations, quotations, and hotel contracts across multiple regions, handling complex client requests.
Led negotiations for hotel and service bookings, closing deals and managing budgets for group and individual travel.
Managed social media platforms for tourism destinations, increasing visibility and customer interaction.
Communicates effectively with multicultural clients in multiple languages.
Education
Languages
Summary
Experienced specialist in guest relations, tour coordination, and client service across international destinations.
Key Achievements
- Handled personalized assistance for tourists during special incident cases including accidents, evacuations, illnesses, incarcerations, and deaths.
- Managed social media channels for travel destinations in Panama and Costa Rica, enhancing online engagement.
- Led negotiations and management of hotel and service bookings, contributing to successful group and individual tourism arrangements.
Experience
Guest Experience Specialist
Personalized Assistance to Tourists at the destination in special incident cases (accidents, evacuations, illnesses, incarcerations, deaths, etc.) Passengers from Sunwing Vacations and Vacations Express of Canadian and American origin.
Commercial Operator / Quotation Manager
Quotation Manager for Europe, Asia, Middle East, and Far East for Latin America., Reception of requests, management, execution, and negotiation of Budget, Customer service at the destination and Post-trip., Management of social media for Panama and Costa Rica destinations.
MICE Groups Manager
Management, execution, and negotiation of Budget leading to the closure and sale of Hotels and Services in the Caribbean for groups.
Senior Customer Service / Key Account Manager
Customer assistance at the destination (Europe, Africa, Asia, and America)., Reception, management, negotiation, and resolution of customer complaints and claims at the destination and remotely., Reservations and Quotations for World Destination Reservations.
FIT'S European Tourism Manager
Reception and reservation of individual reservations to hotels, as well as the preparation of prepayment and updating of hotel contracts and telephone assistance at the destination.
Administrative Assistant and FITS
Customer service at the destination, Transfer programming, Responsible for hotel contracting and searching for credit and allotments for the agency, flight confirmation.