Experienced specialist in guest relations, tour coordination, and client service across international destinations.
Delivered high-quality assistance and solutions to tourists and clients at various destinations.
Managed reservations, quotations, and hotel contracts across multiple regions, handling complex client requests.
Led negotiations for hotel and service bookings, closing deals and managing budgets for group and individual travel.
Managed social media platforms for tourism destinations, increasing visibility and customer interaction.
Nexus Tours
Personalized Assistance to Tourists at the destination in special incident cases (accidents, evacuations, illnesses, incarcerations, deaths, etc.) Passengers from Sunwing Vacations and Vacations Express of Canadian and American origin.
Special Tours/Grupo Avoris
Quotation Manager for Europe, Asia, Middle East, and Far East for Latin America., Reception of requests, management, execution, and negotiation of Budget, Customer service at the destination and Post-trip., Management of social media for Panama and Costa Rica destinations.
Gowaii Tours
Management, execution, and negotiation of Budget leading to the closure and sale of Hotels and Services in the Caribbean for groups.
Hotelbeds Accommodation and Destination Services
Customer assistance at the destination (Europe, Africa, Asia, and America)., Reception, management, negotiation, and resolution of customer complaints and claims at the destination and remotely., Reservations and Quotations for World Destination Reservations.
Primary Education Certificate
Secondary Education Certificate
High School Certificate
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Communicates effectively with multicultural clients in multiple languages.
YUCATOURS S.A. DE C.V / Altanueva
Reception and reservation of individual reservations to hotels, as well as the preparation of prepayment and updating of hotel contracts and telephone assistance at the destination.
Róyale Tours/Altanueva
Customer service at the destination, Transfer programming, Responsible for hotel contracting and searching for credit and allotments for the agency, flight confirmation.
