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Competencies
Demonstrated experience with Microsoft Intune / Endpoint Manager.
Demonstrated experience with IT Troubleshooting & Enterprise Support.
Demonstrated experience with Cloud Security & Compliance.
Demonstrated experience with Customer Service Excellence.
Demonstrated experience with Documentation & Case Management.
Education
Languages
Experience
Dispute Resolution Agent
Assisted customers in managing and resolving credit report disputes., Ensured compliance with Fair Credit Reporting Act (FCRA) guidelines., Delivered clear communication and empathetic support.
IT Support Engineer – ProSupport Warranties
Provided advanced technical support to enterprise clients using Microsoft Intune., Diagnosed, troubleshot, and resolved complex MDM, compliance, and security issues., Maintained accurate documentation and collaborated with internal teams for escalations., Delivered specialized IT support for enterprise warranty services under ProSupport., Handled complex troubleshooting cases ensuring quick resolution and minimal downtime., Guided customers through warranty processes with high satisfaction levels.
Customer Service Representative
Provided customer service support for Capital One clients., Assisted with account management, billing inquiries, and card services., Handled high-volume calls meeting and exceeding satisfaction metrics.