This is my profileContact via CazVidGonzález
Welcome to CazVid!
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Competencies
Demonstrated experience with English.
Demonstrated experience with Spanish.
Demonstrated experience with Software and Technology.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Microsoft Excel.
Education
Languages
Experience
Consumer Risk Specialist
Mitigated financial risks by restricting fraudulent accounts., Assisted customers affected by fraud., Conducted risk evaluations for PayPal and Hyperwallet transactions., Demonstrated mentorship and leadership expertise.
Feedback Loop Support Agent
Supported the Feedback Loop project by testing tools and identifying errors to improve system functionality.
Mentor
Provided live demonstrations for new team members., Provided training and feedback.
Backup Senior Specialist Intern
Supported team members., Managed the day-to-day skills of team members., Resolved tickets and escalations from executive teams., Applied mass limitations on fraudulent accounts., Acted as a backup supervisor., Provided feedback to team members., Monitored activities and workload.
Collections Specialist
Managed collections through phone calls and emails to Xerox clients., Resolved problems to facilitate pending payments., Managed portfolio and billing., Experienced in cash application.
Credit Application Focal
Directed teammates on proper cash and credit application procedures., Approved and managed credit applications.
Customer Service Agent
Provided customer support for Amazon., Assisted customers with claims or inquiries about deliveries and services for clients in North America and Spain.
Team Lead
Supported teammates during difficult phone calls., Approved concessions and credits.