Demonstrated experience with English.
Demonstrated experience with Spanish.
Demonstrated experience with Software and Technology.
Demonstrated experience with Microsoft Office.
PayPal
Mitigated financial risks by restricting fraudulent accounts., Assisted customers affected by fraud., Conducted risk evaluations for PayPal and Hyperwallet transactions., Demonstrated mentorship and leadership expertise.
PayPal
Supported the Feedback Loop project by testing tools and identifying errors to improve system functionality.
PayPal
Provided live demonstrations for new team members., Provided training and feedback.
PayPal
Supported team members., Managed the day-to-day skills of team members., Resolved tickets and escalations from executive teams., Applied mass limitations on fraudulent accounts., Acted as a backup supervisor., Provided feedback to team members., Monitored activities and workload.
Bachelor’s Degree
Systems and Computer Science Engineering
High School Diploma
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Demonstrated experience with Microsoft Excel.
HCL Technologies
Managed collections through phone calls and emails to Xerox clients., Resolved problems to facilitate pending payments., Managed portfolio and billing., Experienced in cash application.
HCL Technologies
Directed teammates on proper cash and credit application procedures., Approved and managed credit applications.
Alorica
Provided customer support for Amazon., Assisted customers with claims or inquiries about deliveries and services for clients in North America and Spain.
Alorica
Supported teammates during difficult phone calls., Approved concessions and credits.
