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English and Business English Instructor with over 10 years of experience in education and customer service
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Competencies
Fluent in English and proficient in professional communication, facilitating effective teaching and customer interactions.
Experienced in managing customer support workflows, enhancing service quality across multiple roles.
Skilled in creating curriculum and instructional materials tailored to diverse learning needs.
Proficient in overseeing office operations, document management, and process improvements.
Education
Languages
Summary
Dedicated instructor and customer service expert with over a decade of experience in teaching, program development, and client satisfaction. Adept at managing diverse teams and improving operational workflows in educational and service environments.
Key Achievements
- Designed and delivered engaging English language curricula for diverse student groups at Colegio Integral Rotterdam.
- Successfully prepared professionals for exams like TOEFL, PET, and KET, improving their language proficiency and test scores.
- Led customer service initiatives as Concierge Valet Manager, enhancing client satisfaction and operational efficiency.
- Streamlined dual credit and financial aid processes at colleges, improving student support and administrative accuracy.
Experience
English Instructor
Teaching English as a foreign language, teaching large groups of students (5th and 6th grade level students) using Oxford Press certified material., Speaking at public events, creating and executing dynamic lesson plans, and preparing groups of students to take Oxford certified exams in order to gain certifications.
Business English Instructor
Teaching various levels of professional and business English to business professionals across a variety of professions., Providing students with instruction to take exams such as the PET, KET, TOEFL and a variety of other related certifications.
Concierge Valet Manager
Concierge Parking Valet Service Director, Responsible for Customer Service and Satisfaction, Maintaining a current real-time Log of Vehicles in Possession at each location, Managing large amounts of cash and reporting figures and totals daily.
Specialist III – Student Success
Student support specialist, Customer Assistance, Dual Credit/Concurrent Enrollment Services Phone Technician., Manage Office as Responsible Delegate, Oversee Application Review Process, Document All Pertinent Information regarding dates, changes, Collegiate Updates affecting student population.
Financial Aid Technician
Student support specialist, Customer Assistance, Financial Services Phone Technician.
Financial Aid Work Study
Phone Bank Technician, Customer Service, Office Duties, Student Support.
Customer Marketing Specialist
Customer support, Customer Marketing.