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Grecia
Customer Service Professional with 4 years in Banking and Hospitality
Video resume
Virtual assistant
My last job was incredible because I worked in the Customer Service of a bank and in this are I had the opportunity to work to resolve customer issues, open accounts for companies, I verified out of time charges in the bank account holder's accounts, to sell some banking services, for example, credit cards. I believe that it is easy for me to create trust bonds with the people I work for, and for that reason, communication is much smoother.
Contact
Tecpán Guatemala, Chimaltenango, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Managed customer interactions, resolved issues, and built trust to enhance communication.
Account ManagementIntermediate
Handled account verifications, out-of-time charge checks, and account openings for clients.
Sales & UpsellingIntermediate
Sold banking services including credit cards, contributing to revenue generation.
Interpersonal CommunicationAdvanced
Established trust bonds with clients, smoothing communication and service delivery.
Multicultural Customer InteractionIntermediate
Worked with diverse customer bases in banking and hospitality sectors.
Summary
Experienced professional with a strong background in financial and hospitality customer service, adept at communication and problem resolution.
Key Achievements
- Gained 2 years experience in bank customer service, handling customer issues and account management
- Experienced in opening accounts for companies and upselling banking services like credit cards
- Provided 2 years of hotel customer service, working with diverse customer types
Skills
Customer ServiceAccount ManagementSales & UpsellingInterpersonal CommunicationMulticultural Customer Interaction
Published on CazVid - Jul 3, 2025