This is my profileContact via CazVidGrendy
Technical Support Specialist at Alorica Samsung Appliances Program
Contact
Competencies
Expertise in diagnosing and resolving appliance issues, ensuring customer satisfaction.
Proven ability to assist customers effectively, providing clear guidance and support.
Experience in organizing and analyzing data for research and operational improvements.
Strong verbal and written communication skills for technical and customer interactions.
Education
Languages
Summary
Results-driven support professional with experience in appliance troubleshooting, customer assistance, and data management. Adept at resolving issues efficiently and enhancing user satisfaction.
Key Achievements
- Provided first-level technical support, troubleshooting Samsung appliances to enhance customer satisfaction.
- Assisted customers with product inquiries, improving resolution efficiency and user experience.
- Contributed to team efforts in resolving technical issues, reducing average resolution time.
Experience
Technical Support Specialist (Tier 1)
I provide first-level technical support for Samsung appliances by helping customers troubleshoot common issues, answering product questions, and guiding them through basic solutions. If the problem cannot be resolved remotely, I document the case and escalate it or schedule service with a technician.
Customer Service Representative
Provided customer support for an insurance campaign.. Assisted customers in understanding insurance coverage, resolving issues, and guiding them through the enrollment process.
Lifeguard
Responsible for pool safety, monitoring guests, and responding to emergency situations.
Customer Representative
Scheduled appointments for elderly clients and provided customer assistance by phone.
Academic Internship
Handled data entry tasks, customer service, technical support, and basic equipment maintenance.. Assisted with data analysis projects by compiling and organizing information for ongoing research initiatives, contributing to streamlined reporting processes within the team.
Administrative Support
Assisted with database updates, documentation, and customer service support.