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Customer Service & Support Specialist with diverse client-facing experience
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Competencies
Applied positive attitude and problem-solving skills to manage customer interactions effectively.
Assisted customers with troubleshooting, scheduling, and resolving technical issues.
Reviewed online chats and calls to detect fraud, validate refunds, and escalate complex issues.
Managed multiple ongoing tasks such as customer interactions and validation processes efficiently.
Developed effective solutions for customer retention and technical issues.
Education
Languages
Summary
Experienced in customer retention, technical troubleshooting, and fraud detection with a proven track record of problem-solving and client management.
Key Achievements
- Developed solutions to prevent service cancellations and increased customer savings
- Assisted in scheduling and troubleshooting for technical support clients
- Validated refunds, detected potential fraud, and escalated issues at the auditor role
Experience
Customer Service Representative
Help customers to prevent them from canceling Entertainment services., Came up with beneficial solutions to maintain services and increase saving rate for the team.
Tech Support Representative
Assisted customers in scheduling technicians., Troubleshot issues and provided access to email addresses.
Auditor
Reading chats and listening to calls to validate refunds for online purchases., Detecting possible fraud in customer's online accounts., Validating eGift Cards and escalating tickets to management if more support was needed.