Experienced in customer retention, technical troubleshooting, and fraud detection with a proven track record of problem-solving and client management.
Applied positive attitude and problem-solving skills to manage customer interactions effectively.
Assisted customers with troubleshooting, scheduling, and resolving technical issues.
Reviewed online chats and calls to detect fraud, validate refunds, and escalate complex issues.
Managed multiple ongoing tasks such as customer interactions and validation processes efficiently.
Help customers to prevent them from canceling Entertainment services., Came up with beneficial solutions to maintain services and increase saving rate for the team.
Assisted customers in scheduling technicians., Troubleshot issues and provided access to email addresses.
Reading chats and listening to calls to validate refunds for online purchases., Detecting possible fraud in customer's online accounts., Validating eGift Cards and escalating tickets to management if more support was needed.
Bachelor degree
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Developed effective solutions for customer retention and technical issues.
