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IT Technical Support Specialist with 7+ years in Education and Digital Services
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Competencies
Proficient in troubleshooting operating systems, MS Office, network issues, and hardware installation.
Experienced in setting performance expectations, monitoring progress, and reporting team metrics.
Skilled in overseeing stock control, documentation, and client liaison to ensure operational efficiency.
Strong verbal and written communication skills facilitating effective team collaboration and client interaction.
Capable of quick resolution of technical issues and operational challenges with a detail-oriented approach.
Education
Summary
Dedicated IT support technician and warehouse supervisor with over 7 years of experience in education, logistics, and digital departments. Skilled in troubleshooting, team leadership, and operational management, committed to delivering efficient solutions and fostering team success.
Key Achievements
- Led troubleshooting and technical support for educational institutions, enhancing system uptime and user satisfaction.
- Supervised warehouse operations, optimizing inventory control and improving client satisfaction.
- Managed team performance in scanning and digital departments, achieving operational targets consistently.
- Ensured compliance with hygiene standards through aircraft cleaning, maintaining safety and quality standards.
Experience
Technical Support Intern
Troubleshooting user problems relating to Operating System issues, Network Connectivity, MS Office products and Internet connectivity.. Install software applications, hardware peripherals and device, update software and hardware drivers as needed, and upgrade computers.. Install and maintain local printers, configure print servers.. Disabling and enabling accounts, file and folder permissions.
Aircraft cleaner
Admin...(voluntarily)
Team leader of scanning department
Warehouse Supervisor
IT Technical Support technician
Troubleshooting user problems relating to operating system issues.. MS office products and internet connectivity.. Install software applications, hardware peripherals and devices.. Update software and hardware drivers as needed.. Install and maintain local printers and configure them.
Aircraft cleaner and admin (voluntarily)
Endured thorough cleaning and sanitation of aircrafts, offices and hangers to maintain hygiene and safety standards.. Provided administrative support by assisting with document organisation and filing to improve office workflow.
Team leader (Scanning department)
Set performance expectations for the team.. Monitoring progress towards target goals.. Submit daily, weekly, monthly reports/stats to the operational supervisor.. Collaborated with other departmental leaders to establish shared goals and ensure alignment across teams.
Warehouse Operational Supervisor
Oversaw warehouse inventory control to ensure accurate stock levels.. Managed receipt and dispatch documentation for efficient record keeping.. Client liaison to ensure customer satisfaction.. Optimised storage layouts and space utilization to improve accessibility for the files.. Used warehouse Management Systems to keep track of file inventory.. Supervised warehouse operations through team leaders and regular rounds on the floor.. Handled employee concerns promptly.. Ensured health and safety protocols were adhered to.. Ensured the rules and regulations of the company were followed.. Maintained a clean working environment through regular housekeeping rules.