Guillermo - Virtual assistant with 15+ years in BPO and account management

Bogotá, Bogotá D.C., Colombiaen

Managed multiple accounts simultaneously in the BPO industry for over 15 years.

Held roles including customer care, QA, QA manager, and Continuous Improvement Manager.

Published on CazVidVideo interview available

Summary

Experienced BPO professional with over 15 years in customer care, QA, and team management, specializing in multi-account oversight and CRM systems.

Gained extensive experience with CRM systems and team management in a client-facing environment.

Customer ServiceExpert

Provided high-quality customer support and account management in a BPO setting.

Quality AssuranceAdvanced

Ensured quality standards and continuous improvement in service delivery.

Team ManagementAdvanced

Led and coordinated teams across multiple client accounts to meet performance goals.

CRM ToolsIntermediate

Experienced in using React CRM and other tools to manage customer relationships and track performance.

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