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Biomedical Engineer and Customer Support Specialist with diverse healthcare and technical experience
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Competencies
Delivered effective bilingual support, fostering customer loyalty and satisfaction.
Performed preventive and corrective maintenance on medical devices, ensuring safety and reliability.
Trained clinic staff to improve operational efficiency and technical knowledge.
Applied strategic approaches to optimize equipment management and customer support processes.
Education
Languages
Summary
Versatile biomedical engineer with experience in technical support, equipment maintenance, and staff training. Skilled in customer service, strategic planning, and healthcare operations, committed to enhancing operational efficiency and patient care.
Key Achievements
- Provided bilingual technical support, enhancing customer satisfaction and loyalty.
- Performed preventive and corrective maintenance on medical equipment, ensuring optimal operational efficiency.
- Supported suppliers and completed detailed equipment and inventory records, streamlining clinic operations.
- Trained clinic staff, improving team competency and service quality.
Experience
Bilingual Technical Support
Customer service., Technical Support., Customer loyalty.
Biomedical Engineer in practice
Preventive and corrective maintenance of equipment., Support for Suppliers., Completion of Schedules., Completion of equipment and inventory records., Training of clinic staff, enhancing team competencies in technological surveillance, maintenance, and use of biomedical equipment., Collaborated in the development of the clinic's Technovigilance program from the initial phase to implementation and in the improvement of event and incident reporting tools for medical equipment and devices to ensure patient safety during care.