Experienced professional with over 15 years in customer support, translation, and fraud investigation across diverse sectors. Languages include German, Russian, Spanish, English, and French.
Implemented customer service strategies across multiple companies, handling inquiries, disputes, and transactions.
Translated documents, newsletters, and interpreted during meetings in English, German, Russian, Spanish, and French.
Led QA initiatives, establishing procedures and managing compliance for multi-language products.
Analyzed transactions for patterns of fraud and identified suspicious activities on Amazon platforms.
Freelance
Translate a variety of documents from one language to another, maintaining content, context, and tone of the original text., Proofread and edit translated materials to ensure accuracy, completeness, and fluency., Interpret for business meetings and events, conveying messages accurately and objectively., Translate documents from English to German and Russian and vice versa.
MuchBetter
Provide email and chat support for the EMEA market, mainly for countries in the EEA territory and Russian users., Review, investigate, and answer tickets to assist customers with the MuchBetter app features and services., Conduct screening and verification of identity., Review transactions, identify patterns, assess risk, and take appropriate actions., Process withdrawals, transfers, and complete any pending transactions after proper review., Handle chargebacks and returns and investigate disputes.
Swarovski
Conduct administrative duties including file maintenance, research order status, and identify missing orders., Ensure customer problem resolution by offering corrective services for complaints., Adjust minor complaints related to invoicing, quality, and ship dates., Respond to customer inquiries in written or verbal form., Maintain product knowledge to effectively inform customers.
General Studies and Modern Languages
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