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Guillermo

Customer Service Specialist with 14+ years in call centers

Video resume

CS
Customer service

Contact

Heredia, Heredia Province, Costa Rica
Available on CazVid
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Competencies

Customer ServiceAdvanced

Provided customer support, issue resolution, and information verification in multiple call center settings.

Technical SupportIntermediate

Addressed product and service technical issues over phone, assisting customers with troubleshooting.

Sales & RetentionIntermediate

Engaged with customers for upselling, retention, and cross-selling of products and services.

Document Verification & Process ManagementIntermediate

Verified documentation for loans, COVID quarantines, and package deliveries, ensuring accuracy and compliance.

IT & Networking SkillsBeginner

Familiar with LAN and virtual connections, basic Microsoft Office applications for daily operations.

Education

Primary Education
Escuela Republica Argentina No 2.
High School
Colegio Nocturno Braulio Carrillo

Summary

Experienced call center agent with over 14 years in customer service, sales, collection, and technical support, proficient in handling diverse client needs and troubleshooting.

Key Achievements

  • Gained extensive experience in customer service, sales, collection, and technical support since 2009.
  • Handled inbound and outbound calls across various roles, including tech support and sales for diverse clients.
  • Verified documents and managed inquiries related to COVID-19, loans, and package tracking.

Experience

Customer Service

Teleperformas
SEPTEMBER 26 - OCTUBER 01

Customer Service

PTS
JANUARY 24, 2022 - JUNE 15 2023

CREATED TICKET OR DENIED COVID 19 QUARANTINE, VERIFIED DOCUMENTS ISSUED BY DOCTOR OR Self-Testing At Home

Collection Agent for Credit Cards

Client Services
MAY 24, 2021 - DECEMBER 20, 2021

INBOUND CALLS FOR SYNCHRONY BANK

Inbound Calls Retention

Qualfon
OCTOBER 24, 2020 - APRIL 23, 2021

TRIED CLIENTS DO NOT CANCEL THE HOME INSURANCE APPLIANCE

Retention/Customer Service

Ballena Media
MARCH 16, 2020 - OCTOBER 12, 2020

ADVISED CUSTOMER HOW IMPROVE THEIR CREDIT, HOW KEEP SECURE PERSONAL INFORMATION

Customer Service

DHL Soluciones Creativas
SEPTEMBER 16, 2019 - JANUARY 14, 2019 (SEASONAL JOB)

TRACE AND TRACK FOR PACKAGES, VERIFIED STATUS AND LOCATION, PROVIDE DATE AND TIME FOR DELIVERY

Encore Capital Group
FEBRUARY 2, 2017 - SEPTEMBER 19, 2017

Customer Service, Sales Agent (Back Office)

Vialinx
FEBRUARY 1, 2016 - JUNE 15, 2016

Call Center Agent - Tech Support

HP Costa Rica
JUNE 15, 2014 - JUNE 30, 2015

Call Center Agent - Sales Department

Startek Costa Rica
MAY 01, 2012 - JUNE 30, 2013

INBOUND AND OUTBOUND CALLS TO OFFER LANDLINES VIOP NATIONAL WIDE AND INTERNATIONAL PACKAGES

Call Center Agent - Sales Agent Loan Department

Clear View
DECEMBER 01, 2011 - APRIL 29, 2012

OUTBOUND AND INBOUND CALLS LOANS VERIFIED WITH THE BANKERS INFORMATION TO APPROVED THE LOAN

Call Center Agent - Tech Support - Sales Agent Loan Department - Advance Tech Support

Stream Global Services
MAY 15, 2009 - NOVEMBER 30, 2011

OUTBOUND CALLS /BILLING /SALES AND TECH SUPPORT

Skills

Customer ServiceTechnical SupportSales & RetentionDocument Verification & Process ManagementIT & Networking Skills
Published on CazVid - Jul 3, 2025
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