Experienced call center agent with over 14 years in customer service, sales, collection, and technical support, proficient in handling diverse client needs and troubleshooting.
Provided customer support, issue resolution, and information verification in multiple call center settings.
Addressed product and service technical issues over phone, assisting customers with troubleshooting.
Engaged with customers for upselling, retention, and cross-selling of products and services.
Verified documentation for loans, COVID quarantines, and package deliveries, ensuring accuracy and compliance.
Teleperformas
PTS
CREATED TICKET OR DENIED COVID 19 QUARANTINE, VERIFIED DOCUMENTS ISSUED BY DOCTOR OR Self-Testing At Home
Client Services
INBOUND CALLS FOR SYNCHRONY BANK
Qualfon
TRIED CLIENTS DO NOT CANCEL THE HOME INSURANCE APPLIANCE
Ballena Media
ADVISED CUSTOMER HOW IMPROVE THEIR CREDIT, HOW KEEP SECURE PERSONAL INFORMATION
Primary Education
High School
Familiar with LAN and virtual connections, basic Microsoft Office applications for daily operations.
DHL Soluciones Creativas
TRACE AND TRACK FOR PACKAGES, VERIFIED STATUS AND LOCATION, PROVIDE DATE AND TIME FOR DELIVERY
Encore Capital Group
Vialinx
HP Costa Rica
Startek Costa Rica
INBOUND AND OUTBOUND CALLS TO OFFER LANDLINES VIOP NATIONAL WIDE AND INTERNATIONAL PACKAGES
Clear View
OUTBOUND AND INBOUND CALLS LOANS VERIFIED WITH THE BANKERS INFORMATION TO APPROVED THE LOAN
Stream Global Services
OUTBOUND CALLS /BILLING /SALES AND TECH SUPPORT