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Guillermo Chaverri Urbina's avatar
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Guillermo Chaverri Urbina

Heredia, Heredia Province, Costa Rica

Customer Service Specialist with 14+ years in call centers

  • Gained extensive experience in customer service, sales, collection, and technical support since 2009.
  • Handled inbound and outbound calls across various roles, including tech support and sales for diverse clients.
  • Verified documents and managed inquiries related to COVID-19, loans, and package tracking.
Customer Service
Advanced
Provided customer support, issue resolution, and information verification in multiple call center settings.
Technical Support
Intermediate
Addressed product and service technical issues over phone, assisting customers with troubleshooting.
Sales & Retention
Intermediate
Engaged with customers for upselling, retention, and cross-selling of products and services.
Document Verification & Process Management
Intermediate
Verified documentation for loans, COVID quarantines, and package deliveries, ensuring accuracy and compliance.
IT & Networking Skills
Beginner
Familiar with LAN and virtual connections, basic Microsoft Office applications for daily operations.
See Full Skillset on CazVid
SEPTEMBER 26 - OCTUBER 01
Customer Service
Teleperformas
JANUARY 24, 2022 - JUNE 15 2023
Customer Service
PTS
CREATED TICKET OR DENIED COVID 19 QUARANTINE, VERIFIED DOCUMENTS ISSUED BY DOCTOR OR Self-Testing At Home
MAY 24, 2021 - DECEMBER 20, 2021
Collection Agent for Credit Cards
Client Services
INBOUND CALLS FOR SYNCHRONY BANK
OCTOBER 24, 2020 - APRIL 23, 2021
Inbound Calls Retention
Qualfon
TRIED CLIENTS DO NOT CANCEL THE HOME INSURANCE APPLIANCE
MARCH 16, 2020 - OCTOBER 12, 2020
Retention/Customer Service
Ballena Media
ADVISED CUSTOMER HOW IMPROVE THEIR CREDIT, HOW KEEP SECURE PERSONAL INFORMATION
SEPTEMBER 16, 2019 - JANUARY 14, 2019 (SEASONAL JOB)
Customer Service
DHL Soluciones Creativas
TRACE AND TRACK FOR PACKAGES, VERIFIED STATUS AND LOCATION, PROVIDE DATE AND TIME FOR DELIVERY
FEBRUARY 2, 2017 - SEPTEMBER 19, 2017
Encore Capital Group
FEBRUARY 1, 2016 - JUNE 15, 2016
Customer Service, Sales Agent (Back Office)
Vialinx
JUNE 15, 2014 - JUNE 30, 2015
Call Center Agent - Tech Support
HP Costa Rica
MAY 01, 2012 - JUNE 30, 2013
Call Center Agent - Sales Department
Startek Costa Rica
INBOUND AND OUTBOUND CALLS TO OFFER LANDLINES VIOP NATIONAL WIDE AND INTERNATIONAL PACKAGES
DECEMBER 01, 2011 - APRIL 29, 2012
Call Center Agent - Sales Agent Loan Department
Clear View
OUTBOUND AND INBOUND CALLS LOANS VERIFIED WITH THE BANKERS INFORMATION TO APPROVED THE LOAN
MAY 15, 2009 - NOVEMBER 30, 2011
Call Center Agent - Tech Support - Sales Agent Loan Department - Advance Tech Support
Stream Global Services
OUTBOUND CALLS /BILLING /SALES AND TECH SUPPORT
View Complete Work History
🎓
Escuela Republica Argentina No 2.
Primary Education
🎓
Colegio Nocturno Braulio Carrillo
High School
See Education & Certifications

CS

Customer service

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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