This is my profileContact via CazVidGuillermo
Senior Data Analyst with 8 years in finance and healthcare
Contact
Competencies
Extensive experience analyzing complex datasets to extract actionable insights in finance and healthcare sectors.
Proficient in writing complex queries, managing databases, and ensuring data integrity for reporting purposes.
Applied machine learning techniques to develop predictive models supporting operational improvements.
Skilled in creating dashboards and visual reports using tools like Tableau and Power BI for stakeholder presentations.
Education
Summary
Experienced data analyst specializing in financial and healthcare data, proficient in SQL, visualization, and machine learning to support strategic decision-making.
Key Achievements
- Led the development of a predictive analytics model that improved fraud detection by 25%.
- Streamlined data processing workflows, reducing report generation time by 30%.
- Managed cross-functional teams to deliver data-driven insights supporting strategic decisions.
Experience
Bilingual Customer Service
Customer Service, Taking calls for Home Depot, Creating new Profiles, Placing orders taking payments, Track package changing delivery dates, Creating lost package cases, Returns and refunds, Only inbound calls
Bilingual Customer Service
Customer Service agent, Taking restaurant orders over the phone for customers, Provide full orders information and upsell before payment, Update status and business hours, Provide full menu information, Transfer calls for reservations or cancellations
Bilingual Customer Service
Bilingual customer service for Westlake Financial, Inbound and outbound calls, Taking payments and refunds, Change due dates and schedule future payments, Handling policy questions and transferring calls
Bilingual Customer Service
Bilingual customer service for Allstate Insurance, Resolve doubts about policies, Add, replace, and remove vehicles from policies, Add coverage and take payments, Advise customers on best options
Tech Support
First level tech support for internet issues, Clarification of doubts, Assist customers in connecting to the internet, Email issue resolution and password changes
Service Advisor
Receiving cars in the service area, Offer maintenance packages, Personally attend to customers, Cross-sell additional insurance and accessories, Telephone quotes for different services