Experienced data analyst specializing in financial and healthcare data, proficient in SQL, visualization, and machine learning to support strategic decision-making.
Extensive experience analyzing complex datasets to extract actionable insights in finance and healthcare sectors.
Proficient in writing complex queries, managing databases, and ensuring data integrity for reporting purposes.
Applied machine learning techniques to develop predictive models supporting operational improvements.
Skilled in creating dashboards and visual reports using tools like Tableau and Power BI for stakeholder presentations.
Cxperts
Customer Service, Taking calls for Home Depot, Creating new Profiles, Placing orders taking payments, Track package changing delivery dates, Creating lost package cases, Returns and refunds, Only inbound calls
TTEC
Customer Service agent, Taking restaurant orders over the phone for customers, Provide full orders information and upsell before payment, Update status and business hours, Provide full menu information, Transfer calls for reservations or cancellations
CCSI
Bilingual customer service for Westlake Financial, Inbound and outbound calls, Taking payments and refunds, Change due dates and schedule future payments, Handling policy questions and transferring calls
QUALFON
Bilingual customer service for Allstate Insurance, Resolve doubts about policies, Add, replace, and remove vehicles from policies, Add coverage and take payments, Advise customers on best options
Bachillerato
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