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Guillermo
Host Manager
Video resume
Contact
Competencies
Demonstrated experience with English.
Demonstrated experience with Spanish.
Demonstrated experience with Customer service in Hospitality.
Demonstrated experience with Problem-solving and multitasking.
Demonstrated experience with Appointment scheduling and coordination.
Education
Languages
Summary
Host Manager open to new opportunities
Experience
Host Manager
Delivered an exceptional guest experience, managing arrivals, departures, and reservations with efficiency and warmth.. Coordinated group activities and hiking itineraries to El Cocuy National Natural Park, ensuring smooth logistics and guest safety.. Managed payments and booking operations with accuracy and accountability.
Advocate Specialist
Supported Humana members by resolving enquiries related to healthcare plans, benefits, billing, and claims.. Coordinated medical appointments and ensured smooth communication with healthcare providers.. Delivered clear, accurate guidance while maintaining outstanding service standards.. Documented and managed all customer interactions using CRM systems and internal databases.
Member Support Specialist
Assisted UnitedHealthcare members with insurance enquiries, ensuring clear and accurate information.. Explained plan benefits and guided members on effective utilization of their healthcare coverage.. Coordinated medical appointments and clinical procedures with providers to ensure smooth service delivery.
Logistics Support Representative
Coordinated freight loads and delivery timelines across the United States, supporting brokers and drivers.. Monitored shipments, communicated updates, and resolved issues to keep operations on schedule.. Provided timely service updates to internal teams and external partners to ensure smooth logistics flow.
Executive Assistant
Supported a Denmark-based CEO in establishing operations in Colombia through European-funded initiatives.. Interpreted in workshops focused on sex education and gender equality, ensuring clear communication between international facilitators and local communities.. Managed travel schedules, programmed coordination, and logistics for the NGO’s activities across regions.. Prepared meeting documentation and translated reports, proposals, and official correspondence between English and Spanish to support cross-cultural operations.
Service Advocate – High Complex Fraud Accounts
Investigate and resolve high-complexity fraud cases with urgency and precision.. Analyze account activity to detect suspicious transactions and mitigate financial risk.. Advise clients on fraud resolutions while ensuring strict regulatory compliance.. Collaborate with internal risk teams to protect customer assets and reduce exposure.
Skills
Video Transcript
Customer service Rep
Hi there, my name is Guillermo from Bogota, Colombia. I've been working in call centers in 2019. I got experience in customer service resolution, scheduling appointments, also explain benefits for healthcare users, and take support for mobile companies. I want to take this opportunity because I'm looking for a place to grow as a professional and share my knowledge and experience to create a great work environment.