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Sales and Customer Service Specialist with 5+ years in Banking and Retail
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Competencies
Provided technical support, billing assistance, and customer care in multiple roles.
Directed sales for banking products, internet services, and retail items, demonstrating effective communication and persuasion skills.
Utilized active listening and interpersonal skills to enhance customer interactions and team collaboration.
Managed multiple responsibilities across roles, maintaining performance under pressure.
Motivated teams and fostered good relations within diverse work environments.
Education
Languages
Summary
Detail-oriented professional with expertise in sales, customer service, and call center operations across banking and retail sectors.
Key Achievements
- Established a reputation as a reliable salesman and key team member at Britt Shop
- Handled outsourcing of call center operations for Popular Bank in fraud, phishing, and customer support
- Managed sales of internet, TV, and phone services across diverse sectors including residential, hotel, and corporate clients
Experience
Salesman and Cashier
Exporting coffee, chocolates, sculptures, rocking chairs and others items, Standing out as a good salesman and right hand of the headquarters
Customer Service Representative
Outsourcing of the Popular Bank call center in the fraud, phishing and customer service area
Sales Representative
Selling internet, tv, and phone services and packages for different sectors such as home, hotels and corporate
Call Center Sales Representative
Selling new bank saving accounts, credit cards, loans and helping with customer service
Customer Service Representative
Helping people with phone and tv services, warranty, billing, and tech support