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Gustavo
Customer Service & Interpreter with 6+ years in multilingual support and administration
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Competencies
Experience in customer support roles across multiple companies including Hilton, AT&T, and Saks 5th Avenue.
Proficient in translating documents and providing interpretation in Spanish, English, and Italian.
Performed troubleshooting and customer assistance for defective products and technical issues.
Handled inventory supervision, staff training, account setup, and customer management in franchise and service settings.
Designed and delivered language lessons, prepared educational materials, and coordinated with colleagues to improve learning quality.
Education
Languages
Summary
Experienced in providing exceptional customer service, interpretation, training, and administrative support in diverse settings across three languages. Skilled in handling technical issues, managing teams, and translating documents.
Key Achievements
- Provided multilingual customer support in Spanish, English, and Italian across call centers and service environments
- Successfully trained new personnel and supervised inventory and quality standards at franchise stores
- Prepared and delivered tailored language classes and translated documents, enhancing educational outcomes
Experience
INTERPRETER
Trained to follow HIPAA regulations and protect patients info., Inbound and outbound calls to and from patients, insurances, clinics/hospitals, etc., to provide, request and confirm info., Open new patients accounts., Resolve customer complaints., Add/remove/update insurance info to patients...
FRANCHISE ADMINISTRATOR
Responsible for counting the money in the cash registers at the end of the working day., Supervision of product inventory in different stores., In charge of selection and training of new personnel for the stores of the franchise., Supervision of ordering a new product to supply stores., Review of...
CUSTOMER SERVICE AGENT/TECH SUPPORT (LOWE'S)
Customer service and tech support agent., Replacements department, for customer who received product with missing parts or not working correctly., Tech support and troubleshooting for defective products., Placing order for new products.
CUSTOMER SERVICE AGENT/TECH SUPPORT (SAKS 5TH AVENUE)
Customer service agent., Generator of good metrics and good numbers for the company through good performance., Sales and customer service of exclusive clothing brands worldwide. (Gucci, Louis Vuitton, Versace, etc).
CUSTOMER SERVICE REPRESENTATIVE (AT&T)
Customer service and sales agent., Customer service for telephone accounts and sale of telephone lines for the US market. (AT&T)
TEACHER AND TRANSLATOR
Planning and writing of classes for each student., Make PowerPoint presentations to facilitate students learning., Field classes held in locations (restaurants, hotels, libraries, etc.), only English speaking, to increase self-confidence in students., Preparation of teamwork plans with academy...
CUSTOMER SERVICE AGENT (HILTON)
Customer service agent., Customer service for prestigious Hilton hotel chain worldwide.
CHEF
Kitchen assistant., Realization of culinary dishes for large-scale events (weddings, quinceanera, graduations, etc)., Making menus for events.
CHEF
Kitchen assistant., Realization of culinary dishes for large-scale events (weddings, quinceanera, graduations, etc)., Making menus for events.