Experienced virtual assistant specialized in logistics, customer support, and high ticket sales, proficient with CRM tools and Microsoft Office, demonstrating leadership and exceeding performance expectations.
Provided inbound customer service support and handled inquiries effectively.
Engaged in high ticket sales, qualifying leads and closing sales successfully.
Managed onboarding of owner-operators, validated documents, and set up requests.
Skilled in using CRM systems like Driver Reach and Smartsheet, as well as dispatching software.
Fuentes and Sons Transportation
File and Qualify leased owner operator, Validate documents and upload to Driver Reach (CRM) and Smartsheet, Set up drug and alcohol requests and DOT inspections, Email contract/lease agreements, Daily update with owner and upper management, Update excel tracker
Logistics One Source
Selling trucking equipment and semi-trucks to trucking companies and fleet owners, Providing a BPO solution to save on labor and make processes more efficient
Yellow Card Properties
Pre-qualify homeowners using Zillow, MLS, Manage and conduct text message campaigns
Compass Circle - Turnkey Trucking Program
Qualifying leads ready to purchase their program, Setting up the company to be FMCSA compliant
G.E.D
Supervised team activities, monitored metrics, and organized appointments.
The Compass Circle
Qualify owner operator, Validate documents and upload to jotform, Set up drug and alcohol requests
Merchant Lenders Canada
Outbound live transfers of business owners looking to acquire a business loan, Used live chat and email to assist business owners
Marketing Storm Leads
Outbound appointment setting, Maintaining quality and weekly metric
Mr Rekey (Locksmith Company)
Monitored daily metric, Account Management, Organized booked appointments
Global Telesourcing
Outbound High End Sales, Billing Support
Teleperformance
Customer service advisor, Billing Inquiries