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Gus
Virtual Assistant with 5+ years in Logistics, Customer Service, and Sales
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Competencies
Provided inbound customer service support and handled inquiries effectively.
Engaged in high ticket sales, qualifying leads and closing sales successfully.
Managed onboarding of owner-operators, validated documents, and set up requests.
Skilled in using CRM systems like Driver Reach and Smartsheet, as well as dispatching software.
Supervised team activities, monitored metrics, and organized appointments.
Education
Languages
Summary
Experienced virtual assistant specialized in logistics, customer support, and high ticket sales, proficient with CRM tools and Microsoft Office, demonstrating leadership and exceeding performance expectations.
Key Achievements
- Proficient with dispatching software and Microsoft Office Suite
- Led team projects and demonstrated leadership in team settings and project management
- Exceeded performance metrics consistently in previous roles
Experience
Senior Recruiter
File and Qualify leased owner operator, Validate documents and upload to Driver Reach (CRM) and Smartsheet, Set up drug and alcohol requests and DOT inspections, Email contract/lease agreements, Daily update with owner and upper management, Update excel tracker
Account Executive
Selling trucking equipment and semi-trucks to trucking companies and fleet owners, Providing a BPO solution to save on labor and make processes more efficient
Acquisition Manager
Pre-qualify homeowners using Zillow, MLS, Manage and conduct text message campaigns
High ticket salesman
Qualifying leads ready to purchase their program, Setting up the company to be FMCSA compliant
Onboarding Specialist/Recruiter
Qualify owner operator, Validate documents and upload to jotform, Set up drug and alcohol requests
Account Specialist
Outbound live transfers of business owners looking to acquire a business loan, Used live chat and email to assist business owners
Appointment setter
Outbound appointment setting, Maintaining quality and weekly metric
Appointment setter / Team Leader
Monitored daily metric, Account Management, Organized booked appointments
Sales Development Representative
Outbound High End Sales, Billing Support
Customer Service Representative
Customer service advisor, Billing Inquiries