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Customer Service Specialist with 4+ years in customer support and collections
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Competencies
Provided solutions and support to customers in various campaigns ensuring professionalism and satisfaction.
Effectively communicated with clients during inquiries, problem resolution, and payment collections.
Conducted in-person visits for payment collection maintaining respectful engagement.
Assisted with transcription tasks ensuring accuracy and quality for clients.
Supported clients with computing services, ensuring their needs were met efficiently.
Education
Languages
Summary
Experienced in customer support, payment collection, and document transcription with a focus on client satisfaction.
Key Achievements
- Handled customer inquiries for major campaigns, maintaining high satisfaction levels
- Conducted in-person payment collections with respectful and persuasive communication
- Supported clients with computing services and transcription, ensuring accuracy
Experience
Customer Service Representative (ALLSTATE RA campaign)
Help and give solutions to customers, ensuring a high level of satisfaction and professionalism.
Customer Service Representative (BESTBUY campaign)
Handled customer inquiries and supported problem resolution with effective communication and service skills.
Field Collector
Conducted in-person visits for payment collection, maintaining respectful and persuasive communication with clients.
Customer Service and Transcription Assistant
Assisted clients with computing services and document transcription, ensuring accuracy and quality service.