Gustavo is a seasoned professional with over a decade of expertise in customer service, operations, and technical support within diverse sectors in Guatemala. Skilled in client relations, process optimization, and software tools, he excels at enhancing operational efficiency and customer satisfaction.
Experienced in managing customer relationships, resolving issues, and ensuring high satisfaction levels.
Skilled in overseeing warehouse, billing, and reporting processes to optimize operational efficiency.
Proficient in hardware installation, network maintenance, and software troubleshooting.
Effective in coordinating between teams, clients, and vendors to ensure seamless project execution.
Telus
experienced at 3 different accounts: Zynga (online gaming company). Corelogic (Consumer, financial and property information, Mortgage and credit verifications). Fitbit (Activity trackers and monitors)
Xerox
Providing with financial information and reporting after Xerox hardware were installed. attending sales reps and managers regarding any customers needs about legal contracts, extensions, buyouts, etc.. handling and providing service and solutions for more than 20 processes
Omnilife de Guatemala, Cedis
Omnilife de Guatemala Cedis Roosevelt
Omnilife de Guatemala Cedis Roosevelt
Licenciatura en Administración de Telecomunicaciones
Administración de Telecomunicaciones
System and Computing Engineering
Bachillerato en Computación con Orientación Comercial
Ciclo Básico
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Mapriva, S.A.
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Cervecería Centroamericana Software Department
