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Hanssell
Customer Service Specialist with 4+ years in BPO industry
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Competencies
Delivered consistent omnichannel support across various platforms, resolving billing issues and enhancing customer experience.
Negotiated service packages to meet client needs, contributing to increased sales and customer satisfaction.
Provided troubleshooting for Google's product line, guiding users through setup and advanced configurations.
Handled data entry and email management tasks, ensuring accuracy and prompt response in back-office operations.
Education
Languages
Summary
Multifaceted customer service specialist experienced in omnichannel support, technical troubleshooting, and sales within the BPO industry. Skilled in process improvement and handling sensitive information, with a proven record of supporting clients across diverse platforms. Adept at negotiation,...
Key Achievements
- Provided omnichannel support at BeenVerified, handling email, chat, and phone interactions, ensuring high-quality customer service.
- Negotiated service packages at Angi, increasing sales volume by tailoring solutions to customer needs.
- Provided in-depth technical troubleshooting for Google Nest products, enhancing customer satisfaction through detailed guidance.
Experience
Customer Service Agent
Provided omnichannel support (Email, Chat, Phone) for various clients, ensuring high-quality customer interactions, Collaborated with cross-functional teams to implement new processes and ensure compliance with company policies
Customer Service & Sales Agent
Negotiated service pricing and packages to meet customer needs, increasing overall sales volume, Collaborated with internal teams to follow up on project progress and quickly address any emerging issues
Customer Service (Omnichannel)
Monitored and resolved billing and subscription issues, ensuring customer satisfaction, Adhered to strict confidentiality and data protection regulations when handling sensitive information
Technical Support
Provided in-depth product troubleshooting, guiding customers through setup, configuration, and advanced features, Maintained up-to-date knowledge of product offerings to better serve customer needs
Backoffice Agent
Provided back-office support, including data entry and email management, ensuring prompt response and accurate recordkeeping, Managed omnichannel support (Email, Chat, and Phone), maintaining professional and efficient communication channels.