Experienced virtual assistant specializing in customer support, appointment scheduling, and data management within healthcare and energy sectors.
Utilized CRM software for appointment tracking, document review, and customer data management across roles.
Managed scheduling for dental and energy clients, ensuring efficient appointment coordination.
Handled patient and customer data review, filing, and document control to maintain organized records.
Communicated effectively with clients, insurance companies, and team members via phone, chat, and email.
Arista Dental Care
Comprehensive dental office support via phone, chat and Email., Appointment tracking, document suitability review and file control via CRM programs., Calling insurances and solving issues of the patients online., Personal Injuries cases, like surgical errors, misdiagnosis.
Green Energy of America
I provided bilingual English/Spanish Support to customer and prospects in some states of the USA with the industry of Solar's panels and Roofing.
Sutherland Global Services BPO S.A.S.
Sales support, Billing support, chat and Email answering service., Customer service, Sales Supports.
Advance English's Certification
Demonstrated proactive work ethic independently managing multiple support functions across roles.