Harold - Data Analyst with 5 years of expertise in financial services

Applied statistical methods and data visualization tools to extract insights from complex datasets.

Written and optimized SQL queries for data retrieval and manipulation in enterprise databases.

Used advanced Excel functions and pivot tables for financial analysis and reporting.

Created dashboards and visual reports to communicate findings clearly to stakeholders.

I was an assistant on OTM Importation completed on the Buenaventura Port in Colombia, where I had to review goods documentation, and after its due process in port, assigned a truck to the container, and tracked the transportation logistic of the goods until it was at its respective customs warehouse.

I was able to develop my English skills working as a Customer Care Advocate for a huge Medicare Health Insurance, where I had to review and explain coverage, benefits, prescriptions coverage and medical and hospital claims. During this job I also had to email and contact medical providers for claims disputes.

Initially took calls for a Texas Electric Company, I was able to grow to a back office position as a Senior agent where I handled email communications and billing disputes, I was also in charge of taking Supervisor Calls.