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harold
Sales/Tech Consultant at LAZARUS & LAZARUS
Video resume
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Competencies
Proficient in resolving customer issues, providing technical support, and maintaining high customer satisfaction.
Experienced in managing projects, client relations, and ensuring deliverables meet quality and timeline standards.
Skilled in analyzing business systems, developing full cycle solutions, and supporting CRM and tech developments.
Capable of conducting market research, strategic planning, and implementing growth-oriented initiatives.
Languages
Summary
Experienced in customer service, technical support, and project management across diverse industries. Adept at delivering tailored solutions, leading campaigns, and enhancing operational efficiency in fast-paced environments.
Key Achievements
- Delivered tailored solutions to support high-growth infrastructure projects, enhancing client performance.
- Resolved complex customer queries and provided technical support for major telecom clients like T-Mobile.
- Supported remote installation and guidance for language learning software, improving user experience.
- Managed electoral projects and led campaigns ensuring SLA compliance and customer satisfaction.
Experience
Sales/Tech Consultant/Main Branch Supervisor
Provided effective solutions and consultation for companies that work in high-rate infrastructure growth by demonstrating the performance of the products and their ways of appliance.
CSR Customer Service Representative
Provided and resolved the queries of the customers and gave tech support for T-Mobile in the U.S.
Tech Support Specialist, Subject Matter Expert SME
Provided remote support for customers who required installation and guidance over the PC program and mobile App for the language learning lessons that this program provides.
Account and Project Manager
Electoral projects. Customer Service. Collections. Telemarketing. Quality Assurance. Lead Generation Campaigns. Customer Relations. Meet and maintain the SLA required by the client as well as comply with the NDA and campaigns growth and development
Skills
Video Transcript
CS and Tech support manager at UJCV
Hello, I am Harold Zepeda from Honduras and I am applying for the Tech Support Agent position. I am the person for the role because I do have the experience. Throughout the last eight years I have been working in the call center industry, fulfilling several roles including Tech Support Agent, TL, Account Manager, etc. So it would be great to join your team. Thank you.