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Competencies
Demonstrated experience with Effective Communication.
Demonstrated experience with Logistics and Route Planning.
Demonstrated experience with Flexibility.
Demonstrated experience with Problem Solving.
Demonstrated experience with Adaptability to Change.
Education
Languages
Summary
View Héctor's professional profile on CazVid.
Experience
Bilingual customer Service Representative
Assisted clients by resolving inquiries and issues related to financial products and services via live chat platforms., Diagnosed and resolved account-related problems, ensuring quick and effective solutions., Managed multiple client conversations simultaneously while maintaining high service quality., Guided customers in navigating online banking platforms and resolving technical issues.
Bilingual customer Service Representative
Ensured compliance with customer service quality standards, creating a trustworthy and respectful environment for interactions., Listen to and resolve customer issues efficiently., Developed skills to foster trust and respectful communication with customers., Utilized Microsoft Office tools efficiently to support daily operations.
Store Manager
Supervised daily operations of the flower warehouse and reception., Directed and managed a team to ensure smooth operations., Provided personalized customer service, addressing client needs and inquiries., Planned and optimized delivery routes for timely and efficient distribution.