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Hector

Guatemala City, Guatemala, Guatemala

Customer Service Specialist with 5 years in call center industry

  • Built diverse skills including problem solving, active listening, multitasking, organization, teamwork, typing, and translation.
  • Gained experience working across multiple companies in the call center industry over five years.
  • Developed skills highly applicable to remote customer service roles.
Customer Service
Advanced
Applied active listening, problem solving, and multitasking in high-volume call environments.
Communication & Translation
Intermediate
Utilized translation and communication skills to assist clients effectively.
Organization & Multitasking
Advanced
Managed multiple client interactions efficiently in a fast-paced environment.
Problem Solving & Fast Learning
Intermediate
Quickly adapted to new systems and resolved client issues effectively.
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Elementary school teacher

I have been in the call center industry for around 5 years, I developed a lot of skills that are perfect for any type of work specially remote positions, those skills are, problem solving, active listening, multitasking, fast learning, organized, great teamwork, typing skills, translation skills.

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