Experienced bilingual support agent with over 5 years in call centers, specializing in technical troubleshooting, customer service, and communication.
Managed customer inquiries, technical issues, billing concerns, and legal department routing in call center settings.
Provided troubleshooting for internet, POS, and device setup issues across multiple roles.
Bilingual in English and Spanish, effectively assisting diverse customer bases.
Instructed high school students in music, art, and English using varied teaching methodologies.
Teleperformance
Resolve internet issues by walking customers through trouble shooting steps including changing modem settings and device set up., Help customer stay with the service by offering resolving their technical issues and billing concerns.
Xtendops
Address customers to the correct department in our lawfirm depending their case and/or needs.
Instituto educativo Barcelona
Teach high school students how to read music and play a musical instrument and develop their art skills.
Colegio abasolo
Teach high school students English language using multiple teaching skills and visual sources.
Licenciatura en informática administrativa
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