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Hector
Customer Service & Tech Support Specialist with 5+ years in Call Center Industry
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Competencies
Managed customer inquiries, technical issues, billing concerns, and legal department routing in call center settings.
Provided troubleshooting for internet, POS, and device setup issues across multiple roles.
Bilingual in English and Spanish, effectively assisting diverse customer bases.
Instructed high school students in music, art, and English using varied teaching methodologies.
Negotiated payment plans and handled collections as a debt collector.
Education
Languages
Summary
Experienced bilingual support agent with over 5 years in call centers, specializing in technical troubleshooting, customer service, and communication.
Key Achievements
- Resolved internet connectivity issues, including modem configuration and device setup, at Teleperformance.
- Directed customers to appropriate legal departments based on their case needs at Xtendops.
- Handled technical troubleshooting for POS systems at Gilbarco Veeder-root.
Experience
Bilingual tech support agent and supervisor
Resolve internet issues by walking customers through trouble shooting steps including changing modem settings and device set up., Help customer stay with the service by offering resolving their technical issues and billing concerns.
Biligual intake specialist
Address customers to the correct department in our lawfirm depending their case and/or needs.
Music Teacher
Teach high school students how to read music and play a musical instrument and develop their art skills.
English teacher
Teach high school students English language using multiple teaching skills and visual sources.
Bilingual Debt collector
Responsible for collecting money from buyers by calling them and negotiate payment arrangements, offering different payment plans and processing payments.
Demo Specialist
Prospect and invite business owner to watch a demonstration of an app that helps them on their business.
POS support center tier 2 specialist
Resolve POS issues by remoting into their system and perform advanced trouble shooting.