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Heidi
Sales, Contracting and Operations Manager with over 11 years in Healthcare and Business Management
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Competencies
Proficient in managing healthcare programs from proposal to ongoing operations, ensuring client needs are met efficiently.
Skilled in developing financial models, budgets, and pricing strategies to maximize profitability and operational efficiency.
Experienced in managing contract processes, negotiations, and compliance to support organizational goals.
Capable of leading teams and managing complex projects to ensure seamless service delivery and operational excellence.
Proficient in Microsoft Office Suite, Domo, Meditech, Canva, and Adobe Acrobat, enabling efficient data analysis and presentation.
Education
Summary
Heidi is a seasoned manager with over 11 years of expertise in healthcare programs, financial modeling, and operational management. Adept at driving efficiency and client satisfaction.
Key Achievements
- Led the development and implementation of healthcare programs, improving client satisfaction and retention.
- Designed financial models and pricing strategies that increased revenue and optimized budgets.
- Managed end-to-end contract processes, ensuring compliance and operational efficiency.
- Streamlined account management practices, resulting in improved client engagement and service delivery.
Experience
Sales, Contracting and Operations Manager
Manage direct employer healthcare programs from proposal through implementation and ongoing account management.. Develop financial models, pricing strategies, budgets, and pro formas for direct employer health programs.. Negotiate contracts and renewals while strengthening long-term employer partnerships.. Conduct employer needs assessments and recommend customized healthcare solutions.. Lead operational initiatives to improve efficiency, financial performance, and client satisfaction.. Supervise direct reports with payroll oversight, annual performance evaluations, and professional development.. Develop marketing strategies and growth initiatives for employer health services.. Manage CPT and pharmacy formularies.. Perform annual ROI analyses and profitability reviews to ensure long-term program sustainability.. Lead employer outreach and expanded employer portfolio through business development and strategic relationship management.. Project management.. Restored profitability by analyzing and renegotiation employer contracts previously operating at a loss.