Experienced product manager with a focus on delivering innovative tech solutions.
Coordinated all phases of product development, from conception to release.
Applied Scrum and Kanban frameworks to improve project workflows.
Led cross-departmental teams to achieve project milestones efficiently.
Conducted user research and competitor analysis to guide product strategy.
HCL TECH
Managed multiple post billing Inquiry Service Requests on a daily basis, in a timely and accurate manner., Focusing on an efficient resolution for all post billing issues., Identify and analyze the root cause of the issues and prevent it from happening again., Research and analytical skills to manage different and complex scenarios., Worked with Customer Billing Managers, Service Delivery Managers, Collections, Sales, Reporting and external customers to resolve customer issues and maintain customer satisfacción., Provided clear detailed invoice clarification to internal and external customers., Review, assign and document elevated/escalated cases for faster resolution.
XEROX, Guatemala
Collecting and validating meter reads from Point of contracts, customers and systems., Working together with Service Delivery Managers, Asset Coordinators and Second Level Managers., Following instructions regarding Xerox Contracts and process., Take control of the information to prepare billing packages in order to bill our customers correctly.
MINISTERIO DE AGRICULTURA GANADERIA Y ALIMENTACION
Position of clearance and administrative activities, assisting the supervisor in all secretarial activities, administrative controls and following paperwork within the Office., Receive and attend the supervisor visits, attend phone calls, coordinate work schedule and meetings, as well as organize and support in achieving them., Preparation of internal and external correspondence, keep controls and the corresponding file., Preparing presentations for the team and the development of internal and external correspondence and keep controls and the corresponding file.
Degree in Clinical Psychology
BILINGUAL SECRETARY DIPLOMA
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SOLEL BONEH INTERNATIONAL LIMITED
I played a set of administrative and secretarial activities, receiving and attending the project manager visitors, as well as phone calls, coordinating work schedule and meetings, correspondence and the corresponding files., Carry different types of controls such as production and execution, laboratory and heavy machinery within the project., Preparation of payroll wages and processing HR requests and procedures at the central human resource office., I was in charge of the petty cash for different types of expenditure within the project.
