Experienced in bilingual customer service, technical support, and problem resolution in high-pressure environments. Skilled in communication, troubleshooting, and ensuring customer satisfaction.
Applied effective communication skills to manage customer inquiries and resolve issues in English and Spanish.
Provided technical assistance related to connectivity, monitoring software, and exam platform access.
Delivered high-quality customer service by focusing on satisfaction, prompt response, and issue resolution.
Offered quick, clear solutions to technical problems, demonstrating troubleshooting capabilities.
Konecta
Handled inquiries and resolved issues in English and Spanish efficiently for a specialized campaign in technical support to people taking exams remotely., Provided high-quality customer service, focusing on exceeding expectations and meeting established response times., Offered quick and clear solutions to technical problems related to connectivity, use of monitoring software and access to exam platforms.
IGT Solutions
Managed customer interactions in English and Spanish through telephone channels, providing technical support and effective solutions to the problems raised., Answered queries and resolved incidents with a constant focus on customer satisfaction, meeting established response time objectives.
Secondary education
Software Programming Technician
Political Science and Government
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Managed multiple customer interactions efficiently, ensuring response times and high-quality service.
