Helen Samanta Reyes Morales

Handled inquiries and resolved issues in English and Spanish efficiently for a specialized campaign in technical support to people taking exams remotely., Provided high-quality customer service, focusing on exceeding expectations and meeting established response times., Offered quick and clear solutions to technical problems related to connectivity, use of monitoring software and access to exam platforms.

Managed customer interactions in English and Spanish through telephone channels, providing technical support and effective solutions to the problems raised., Answered queries and resolved incidents with a constant focus on customer satisfaction, meeting established response time objectives.