Multifaceted professional skilled in digital marketing, customer service, operations, and relationship management across hospitality and advertising sectors. Adept at driving customer satisfaction, managing advertising campaigns, and streamlining operations.
Provided exceptional customer support across multiple roles including hospitality and rental services to ensure client satisfaction.
Crafted and optimized PPC campaigns on Google AdWords and Bing Ads, managing significant ad budgets and identifying growth opportunities.
Supervised store operations and rental services, coordinating relationships between clients, homeowners, and company staff.
Built and maintained relationships with suppliers, homeowners, renters, and clients across various roles to meet expectations and improve service delivery.
CR Travelers
Hacienda Pinilla
Handling relationships between homeowners, renters and the company., Finding the right balance between all three parties to meet expectations and goals for each., Marketing & Sales
KRAIN Vacation Rentals
Handling inquiries and processing reservations through different online platforms., Registering payments and transactions and assisting the property management department with different management duties and problem resolution tasks.
Rythmia Life Advancement Center
Managed day to day operations of a holistic souvenir store., Established relationships with new suppliers which decreased costs and improved net sales in a period of 6 months., Increased selling opportunities through enhancement of buyers experience.
Bachelor in Business Administration
Tourism and Business Management
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Handled basic social media activities to support marketing efforts, complemented by skills in marketing strategy and customer engagement.
White Shark Media
Creating and implementing advertising PPC Strategies in Google AdWords and Bing Ads., Setting up and optimizing a portfolio of various industries located in the US., Identifying upsells and cross-selling opportunities., Managing advertising budgets of up to $30,000 monthly.
