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Learning & Support Specialist with 5+ years in development and communication
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Competencies
Conducted assessments to identify performance gaps and support staff development
Designed and facilitated development programs for staff in various organizational contexts
Developed and implemented strategies for media production, internal communication, and public relations
Managed multiple projects including training initiatives and communication campaigns
Provided ongoing support and feedback to ensure effective performance improvements
Education
Languages
Summary
Experienced professional in training, staff development, and corporate communication with a focus on organizational improvement and stakeholder engagement.
Key Achievements
- Diagnosed performance gaps and designed targeted development interventions at Compassion International
- Managed corporate training strategies for communication teams across South America at Social Communicator
- Led the creation and execution of communication strategies and public relations for a regional office in Colombia
Experience
Senior Learning & Support Specialist
Perform a diagnosis of performance gaps, Design development interventions, Implement them through facilitation and training, Provide support to staff to improve their performance, Evaluate and report the results of the development intervention for measure training effectiveness and continuous improvement.
Learning & Support Specialist
Implement the corporate training and training strategy for Communications Managers, Field Communications Specialists and Tours and Visits Specialists of the six offices belonging to the South America area., First point of contact for any concerns regarding procedures, processes or standards of the corporation in any matter of communications or visits., Contact bridge between the South American regional office and the headquarters in Colorado Springs, US.
Research and write stories, articles, chronicles and take photographs for media production., In charge of Public Relations of the office in Colombia and internal communications., Creation and execution of communication strategies with associated projects throughout the country.