This is my profileContact via CazVidHernandez
Freight Broker at American Connection Logistics
Contact
Guatemala City,Guatemala,Guatemala
Available on CazVid
Competencies
Active ListeningExpert
Exceptional ability to understand and respond to client needs effectively.
Conflict ResolutionAdvanced
Skilled in mediating disputes and finding win-win solutions for clients.
NegotiationAdvanced
Proficient in negotiating terms that benefit both the company and clients.
Creative Problem SolvingIntermediate
Able to devise innovative solutions to complex logistical challenges.
Multi-task ManagementIntermediate
Effectively manages multiple projects simultaneously without compromising quality.
Education
Hudson Community College
High School Diploma
North Bergen High School
Languages
Castellano
Inglés
Summary
Dynamic Freight Broker with a proven track record in logistics and customer service. Skilled in negotiation and conflict resolution, ensuring client satisfaction.
Key Achievements
- Successfully negotiated contracts resulting in a 20% cost reduction for clients.
- Managed logistics for over 100 shipments monthly, ensuring timely deliveries.
- Improved customer satisfaction scores by 30% through effective conflict resolution.
- Implemented a new tracking system that reduced operational errors by 15%.
- Trained and mentored new team members, enhancing team productivity.
Experience
Freight Broker
American Connection Logistics
2020 - 2025
Customer Service/help desk
Nearsol
2017 - 2020
Office Manager
Kenya’s Belleza Infinita
2015 - 2017
Collections
2012 - 2014
Skills
Active ListeningConflict ResolutionNegotiationCreative Problem SolvingMulti-task Management
Published on CazVid - May 20, 2026