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Project Manager with 10+ years of experience in IT solutions
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Competencies
Managed end-to-end project lifecycle, including planning, execution, and delivery.
Coordinated with clients and cross-functional teams to ensure project alignment.
Applied knowledge of SDLC in managing software development projects.
Identified, assessed, and mitigated project risks to ensure successful delivery.
Education
Summary
Dedicated project management professional with a decade of experience leading IT projects and developing client relationships.
Key Achievements
- Led multiple project teams to successfully deliver complex software solutions within deadlines
- Progressed from junior project coordinator to senior project manager, demonstrating role advancement
- Developed project plans and managed stakeholder communications for key clients
Experience
Collections
Contacted customers with outstanding debts, negotiated payments, proposed payment plans, and documented interactions in the system., Focused on recovering funds while maintaining positive customer relationships and ensuring compliance with regulations.
Customer services/sales
Reach out to customers via phone or email., Handle objections and answer customer inquiries., Close sales and accurately input information into CRM system., Present and explain products or services clearly and persuasively., Managed deposits, withdrawals, and verified customer identities to ensure secure transactions., Resolved payment-related issues, monitored suspicious activities, and collaborated with other departments to comply with regulations and deliver excellent customer service.