Hilderbrando - Customer Service Representative with 2 years of client support experience

Calarcá, Quindío, ColombiaRemoteen

Provided customer support via tickets, emails, and chats for clients like Disney+, Klarna, Stripe, and DoorDash.

Demonstrated a strong customer-centric approach to enhance client satisfaction and loyalty.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced customer representative dedicated to delivering exceptional client support and fostering customer loyalty.

Gained comprehensive understanding of industry nuances through hands-on experience at Teleperformance.

Customer SupportIntermediate

Handled tickets, emails, and chat queries providing timely assistance to customers.

CommunicationIntermediate

Engaged effectively with clients in a customer-centric manner, ensuring clear and respectful interactions.

Industry KnowledgeBeginner

Developed understanding of industry-specific challenges and nuances in a client support context.

Problem SolvingIntermediate

Resolved customer issues through various communication channels, focusing on solutions and satisfaction.