Dedicated professional with hands-on experience in business analysis, IT support, and process improvement. Skilled in workflow mapping, troubleshooting, and cross-functional collaboration. Holds certifications in business analysis and IT management, eager to contribute to organizational success.
Skilled in gathering, analyzing, and documenting business requirements to enhance processes.
Experienced in providing hardware, software, and network support across diverse environments.
Proficient in designing and analyzing workflows to identify bottlenecks and streamline operations.
Effective communicator with experience in collaborating across teams and supporting end-users.
Standard Bank Group
Collaborated with cross-functional teams to gather, document, and analyze business requirements for process developments and improvements. Identified inefficiencies in existing workflows and recommended solutions that improved operational efficiency.. Assisted in creating dashboards and visualizations using tools like Excel and Power BI to communicate trends and performance metrics to stakeholders.
SVA-Holdings
Provided first and second-line technical support to end-users across hardware, software, and networking issues in a fast-paced environment. Maintained and monitored IT infrastructure, including servers, routers, switches, and printers. Performed routine system maintenance, patches, and updates to maintain optimal workstation performance.. Delivered excellent customer service by managing service desk tickets and prioritizing tasks according to urgency and business impact.. Collaborated with cross-functional teams to implement IT projects and improve overall system efficiency
Afrika Tikkun Services
Provided technical support for desktop hardware, software, and peripherals in Windows and macOS environments.. Diagnosed and resolved system issues including performance, connectivity, and application errors.. Installed, configured, and upgraded operating systems and applications to ensure optimal workstation performance.. Managed user accounts, permissions, and group policies using Active Directory.. Supported network connectivity issues including LAN/Wi-Fi troubleshooting.. Set up and deployed desktops, laptops, printers, and other IT equipment.
National Certificate In Business Analysis
Diploma In Information Technology Management
Matric
Certificate In Computer Literacy
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Emushankantambo High School
Assisted teachers with lesson preparation and curriculum implementation.. Provided individualized support to learners, promoted classroom management and maintained a safe and inclusive learning environment.
