Howard - Customer Service & Support Specialist with 10 years of experience in client relations and administrative support

Provided exceptional customer support, handling inquiries and resolving issues effectively.

Reinforced customer loyalty through issue resolution and highlighting service value; met sales and retention goals.

Managed scheduling and multiple responsibilities efficiently in fast-paced environments.

Communicated fluently in both languages, enhancing service delivery and team collaboration.

Supported technical aspects related to healthcare HR and payroll tools like ADP, ensuring compliance.

Supported healthcare and pension plan enrollment, working with HR and payroll (ADP)., Guided employees through insurance and retirement options (Medicare, 401k, pensions)., Assisted onboarding classes with payroll/HR processes and maintained HIPAA compliance.

Managed inbound/outbound calls to schedule medical appointments and resolve patient inquiries.

Retained customers by resolving issues and highlighting service value., Consistently met retention and sales goals.

Closed inbound/outbound sales, reaching monthly targets., Delivered excellent customer experiences and product knowledge.