Katherine - Customer Support and Operations Specialist with 5+ years in Service & Tech

Provided technical and client support across call centers and law firm contexts, resolving issues effectively.

Utilized SAP, CRM systems, Microsoft Excel, and multiple communication tools for data management and client interactions.

Led support teams at Concentrix, ensuring high-quality service and performance standards.

Handled inventory, cash transactions, and daily operations in restaurant and retail environments.

Supported clients of Alexandra Lozano Law Firm by explaining immigration services and guiding decision-making., Addressed client concerns, combining sales and retention strategies for a seamless onboarding experience.

Worked as a telephone supervisor handling difficult calls that required escalations or special treatment., Provided fast and effective solutions and offered personalized follow-up to ensure both the platform’s standards and customer satisfaction were met.

Led a technical support team, ensuring high service quality and client satisfaction., Resolved customer issues related to software, hardware, and networks., Maintained composure under pressure while consistently meeting performance goals.

Performed both kitchen and cashier duties simultaneously at Little Caesars., Handled tasks such as making the dough and working with the oven while preparing pizzas., Responsible for processing orders, managing inventory at the end of the day, and cleaning.