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Hugo
Business Analyst with 14 years of data analysis and process optimization
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Competencies
Extensive experience working with large datasets for KPIs, dashboards, and process reporting.
Handled payroll processes including HR exceptions, bonus structures, and reporting for multiple clients.
Supervised teams in banking, billing, and operations to meet productivity and satisfaction KPIs.
Supported business planning, operational design, and strategic implementation in BPO and corporate sectors.
Proficient in SQL platforms and Power BI for data extraction, manipulation, and visualization.
Education
Languages
Summary
Experienced professional in data analysis, payroll, and process improvement with over 14 years in BPO and corporate environments.
Key Achievements
- Led payroll reporting and bonus structures across multiple roles, improving accuracy and compliance
- Supervised a team of 16 FTEs in cash applications, ensuring efficient processing and reconciliation
- Supported operational transitions and process restructuring in BPO and corporate environments
Experience
Operations Supervisor | Payroll Business Analyst | Sales SME Business Analyst
Team lead supervisor, Reporting for payroll, Bonus structure, QA and Customer satisfaction KPI’s, Working with SQL platforms and PowerBI, Sales strategies, Business planning, HR Exceptions management, Coaching and feedback
Senior Business Analyst | Sales Specialist
Business planning, Support for P&L and QBR Reports, In charge of Payroll process including HR exceptions management, Bonus structure, Disciplinary processes, Schedules creation, Headcount management, Deck plan, Budget plan for hours and OT reports monthly and yearly including dashboards for upper management, Meetings with stakeholders and support teams, Support for SBU Manager for operational designations
Front Line Manager - Cash Applications Supervisor B2B | Billing SME
Cash apps supervisor in charge of a group of 16 FTEs for south cone operations, Processing automatic payments, Reconciliations, SAP cash apps, Billing and OTC SME, In charge of billing UPS SCS air cargo ops