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Hugo
Customer Service & Dispatch Manager at Monarch Transport Group
Video resume
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Competencies
Expertise in managing dispatch, shipments, and delivery schedules to optimize operations.
Skilled in supervising customer support teams and enhancing client satisfaction.
Proven ability to build strong relationships with clients, vendors, and team members.
Experience in analyzing market trends and preparing strategic reports.
Education
Languages
Summary
Dedicated professional with extensive background in dispatch, customer service, and logistics management. Proven ability to optimize operations, lead teams, and deliver exceptional client experiences.
Key Achievements
- Streamlined dispatch operations, ensuring on-time deliveries and improved efficiency.
- Supervised customer service team, enhancing client satisfaction and retention.
- Coordinated complex shipments, maintaining strong relationships with clients and carriers.
- Analyzed market trends to support strategic decision-making at JP Morgan Chase.
- Consistently exceeded sales targets and provided exceptional client support at Bank of America.
Experience
Customer Service Manager / Dispatcher
Managed daily dispatch and customer service operations, coordinating drivers, routes, and shipments to ensure on-time delivery.. Supervised representatives, handled load assignments, monitored shipment status, and resolved escalations.. Improved service KPIs by optimizing dispatch processes and communication between drivers, carriers, and customers.
Account Manager / Dispatcher
Coordinated shipments and dispatch operations between shippers, warehouses, and carriers.. Scheduled loads, tracked deliveries, and ensured timely pickups and drop-offs.. Maintained strong client relationships while managing dispatch logistics, resolving delays, and improving route efficiency.
Customer Service Representative / Appointment Setter
Handled inbound/outbound calls, scheduled appointments, maintained CRM records, and consistently met performance targets.
Business Analyst
Analyzed market trends and prepared reports supporting strategic business decisions.
Branch Executive
Exceeded sales targets while assisting clients with loans and financial services.
Skills
Video Transcript
Video Transcript 1
I have a lot of experience in dispatching and also logistics. The last three to five years, that's all I've been doing, so I'm pretty much a pro at it.
Video Transcript 2
I use a lot of Super Dispatch and also BATs. Those are the two tools that I used to dispatch carriers.
Video Transcript 3
Coordinating deliveries and pickups is very hard in logistics, especially because you never know anything can happen on the road. A bunch of times that happened to me, I would, if we couldn't coordinate a pickup or a delivery, I will search for another carrier and try to get another carrier as soon as possible to pick this up or to deliver.
Video Transcript 4
In the world of logistics, you have to dispatch more than one at a time, therefore, you always got to be very, very, very organized in order to get all the dispatch done one by one.
Video Transcript 5
Hi, I'm Hugo. I'm 35 years old. I have experience in dispatching and logistics. In my previous two jobs, I worked for a logistics company doing everything from dispatching to customer service. It would be my pleasure to join your company.