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Customer Service and Account Management Expert with 10+ years in Banking and Telecom
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Competencies
Handled customer inquiries, order follow-ups, and service adjustments across various campaigns.
Managed banking portfolios, including credit, investments, and currency exchanges, at CI Banco and Banco Banorte.
Conducted sales of dental materials wholesale and retail, and managed commercial activities as Gerente general.
Analyzed team lineups for sports scouting software at Synergy Sports.
Provided bilingual customer and client support across multiple industries.
Education
Summary
Dedicated professional with over a decade of experience in banking, telecom, and retail, specializing in client engagement, portfolio management, and team analysis.
Key Achievements
- Managed diverse client portfolios including banking, telecom, and retail sectors across multiple roles.
- Led administrative and commercial operations as Gerente general at Dental Zone Deposito dental.
- Performed specialized analysis of sports team alignments for scouting software at Synergy Sports.
Experience
Agente bilingüe
Atención a clientes de diversas campañas comerciales como American Eagle Outfiters, ALG, Bread Financial, Comcast entre otros., Seguimiento de pedidos, paquetes, aumento de items en servicios turisticos, saldos de tarjetas de crédito y servicios de internet, reembolsos, entre otros.
Logger Deportivo
Análisis de alineaciones de equipos deportivos de béisbol para software de scouts de la especialidad.
Gerente general
Compra y venta de material dental al mayoreo y menudeo., Gestión administrativa y comercial.
Ejecutivo de cuenta
Control y gestión de cartera bancaria en cuentas corriente, inversiones y cambios de divisas, créditos automotrices e hipotecarios.
Ejecutivo de cuenta
Control y manejo de cartera de cliente para apertura de cuentas, inversiones, seguros, créditos y terminales punto de venta.
Ejecutivo Fuerza movil Tarjeta de Crédito
Gestión comercial de tarjetas de crédito en sucursales bancarias, centros comerciales, empresas y particulares.