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Hugo Matzir's avatar
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Hugo Matzir

Guatemala City, Guatemala, Guatemala

Quality Analyst with 5+ years in customer service and support

  • Prepared daily reports to enhance accountability and quality assurance at Telus International.
  • Supported diverse customer issues including internet connectivity and communication tools at Allied Global.
  • Supervised and delegated tasks across multiple departments at The Billfish Inn., contributing to operational efficiency.
Quality Assurance
Advanced
Performed testing and quality checks ensuring products meet safety and quality standards.
Customer Service & Support
Intermediate
Addressed customer issues and supported day-to-day operations to improve client satisfaction.
Team Supervision & Delegation
Intermediate
Supervised staff and delegated responsibilities to meet productivity goals.
Operational Assistance
Intermediate
Supported management with administrative and facility maintenance tasks.

Languages

Spanish
Native
English
B2
See Full Skillset on CazVid
April 2015 - September 2022
Quality Analyst
Telus International
Wrote daily reports for accountability and quality assurance., Followed policies and procedures related to application methods and quality standards at all times., Met all safety compliance standards and ensured the quality of our products., Conducted performance tests, assessing features including functionality, reliability, performance and quality.
June 2013 - March 2015
Tech Support
Allied Global
Worked to support the customers with day -to-day tasks., Properly addressed issues related to internet connection, incoming/outbound calls and messages., Demonstrated consistent hard work and dedication to achieve results and improve operations.
October 2011 - May 2013
Assistance Manager
The Billfish Inn.
Provided optimal assistance to the General Manager and handled a variety of tasks such as accounting, host, bartender, waiter, Barista, Pool cleaning, gardener, kitchen helper and general maintenance of the facility., Supervised and delegated tasks to employees to meet key productivity targets.
View Complete Work History
🎓
Instituto Tecnico Empresarial ITE at Antigua Guatemala
High School
Completed 2008
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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