This is my profileContact via CazVidHumberto
Loyalty & Retention Agent with customer service expertise
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and solutions to customer inquiries, enhancing customer satisfaction.
Retention StrategiesIntermediate
Implemented retention tactics to maintain customer loyalty and reduce churn.
Communication SkillsAdvanced
Effectively communicated with customers to resolve issues and explain services.
Problem ResolutionIntermediate
Addressed customer concerns through troubleshooting and personalized solutions.
Education
High School Diploma
Bachillerato en Dibujo de Construcción
Languages
SpanishNative language
EnglishC2
GermanA2
ItalianA2
Summary
Experienced in customer engagement, retention, and service support within the telecommunications industry.
Key Achievements
- Handled customer inquiries and retention strategies at TELUS
- Contributed to customer satisfaction and loyalty initiatives
- Managed complex customer interactions and problem resolution
Experience
Loyalty & Retention Tier 3 agent
TELUS
April 2021 - Present
Skills
Customer ServiceRetention StrategiesCommunication SkillsProblem Resolution
Published on CazVid - Jul 3, 2025