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Construction Owner with 19+ years in Project Management and Customer Service
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Competencies
Experienced in overseeing construction projects, coordinating teams, and ensuring timely delivery within budget.
Proficient in handling client inquiries, resolving issues, and maintaining high customer satisfaction levels.
Deep knowledge of blueprints, OSHA standards, and best building practices for quality and safety assurance.
Skilled in negotiating contracts, coordinating teams, and maintaining clear communication channels.
Proficient with QuickBooks, Monday.com, Ring Central, and Slack for project and communication management.
Education
Summary
Versatile professional with over 19 years managing construction projects, leading teams, and delivering exceptional customer service. Adept at strategic planning, safety compliance, and operational efficiency.
Key Achievements
- Successfully managed and executed construction projects, including budgeting, scheduling, and contract negotiations.
- Led project teams to ensure timely completion and adherence to safety standards, including OSHA compliance.
- Developed strong vendor and client relationships resulting in repeat business and positive referrals.
- Streamlined project workflows using tools like Monday.com and QuickBooks, increasing efficiency.
- Handled diverse roles from hands-on carpentry to strategic planning, demonstrating versatility.
Experience
OWNER
Managed and executed strategic planning, scheduling, and budgeting of construction. Negotiated contracts, coordinate labor work. Personally performed demo, framing and finish carpentry, caulking, and painting, installed all different kinds of siding, build decks and fences.. Personally installed windows, sliders and doors. Responsible for on site quality control and direct customer relations.. Assisted in implementation of new work policies and procedures, which helped to produce more efficient and sustainable outcomes.. Managed a very diverse team to meet high work demands and tight deadlines.. Acquired multitasking skills by working multiple jobs at a time. Worked with, as well as trained a team, to cohesively accomplish tasks. Checked the quality of materials issued before using for projects. Maintained stock and ordered materials as needed. Followed local building ordinances. Handled all Accounts Receivable and Accounts Payable in Quick Books Accounting Software System. Prepared customer invoices, statements and monitored collections. Reconciled bank statements and issued checks. Processed payroll.
COSTUMER SERVICE
Taking call related to customer service. Making payment adjustments. Process refunds. Make/modify reservations. Transfer calls to claims and other departments. Review charges, negotiate and settle amounts. Respond to emails
SALES MANAGER
Taking call related to customer service. Answer phones, provide customers with a quote and sell jobs. Respond to Yelp, Facebook requests and answer emails. Answer phones and help customers with current projects. Set up appointments for customers and provide updates on their projects. Contact customers to reschedule appointments. Coordinate schedules and jobs with electricians
PROJECT MANAGER
Manage project coordinators. Schedule electricians. Apply for electrical permits and schedule inspections. Apply for interconnection applications with utility companies. Make sure CAD’s were requested. Supervise materials list. Contact customers to make sure they were happy with the install process. Monitor solar systems online. Implemented steps to keep information organized in google drive and crm. Respond to emails and phone calls regarding customers questions on contracts and solar systems